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MA Leading & Developing Services

Bournemouth University, United Kingdom
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Course Overview

The MA Leading and Developing Services course at Bournemouth University is designed to equip students with the skills and knowledge required to lead and manage services in a variety of settings. The course focuses on developing a deep understanding of the complexities of service management, including the latest trends and best practices. Students will learn how to design, implement, and evaluate service strategies, as well as how to manage and lead teams effectively. This program is ideal for professionals who want to advance their careers in service management or those who are looking to make a transition into this field. With Bournemouth University's strong reputation for excellence in service management education, students can be assured of gaining a high-quality education that will prepare them for successful careers in this dynamic and growing field.

Additional Information

The course is designed to provide students with a comprehensive understanding of the service sector and its various subfields. This includes topics such as customer experience, quality management, process improvement, and organizational behavior. Students will also learn how to apply theoretical concepts to real-world scenarios through case studies and practical exercises. The program is delivered by experienced academics and industry professionals, providing students with a unique blend of theoretical knowledge and practical skills. Additionally, the course offers opportunities for students to engage in research and consultancy projects, giving them hands-on experience of working in the service sector.

Unlocking Your Potential in Service Management: Choose Bournemouth University for Excellence and Relevance

Bournemouth University is an ideal choice for individuals pursuing an MA in Leading and Developing Services due to its strong reputation for excellence in service management education. The university's location on the south coast of England provides students with easy access to a diverse range of service organizations, offering a rich source of case studies and practical learning opportunities. Bournemouth University's expert faculty has extensive industry experience, ensuring that students receive cutting-edge knowledge and skills relevant to the latest trends and best practices in service management. With a focus on practical application and real-world relevance, this program prepares students for successful careers in leading and developing services.

Why You Should Study This Course

  • This course is designed to fit in with the busy schedules of leaders and managers, so it is part-time, over a maximum of 5 years, and is mainly delivered in monthly two-day blocks.

  • It will prepare you to take on first-line, middle and senior management positions and supports organization leadership and management strategies. 

  • Focus on your leadership and management practice and have a positive and direct impact on service outcomes

  • Assessments demand the application of theory to organizational situations to gauge the development of your skills and knowledge, and your organization will be aware of your increased effectiveness. 

General Eligibility

A bachelor's Honours degree with 2:2 in any subject or equivalent. 

Applicants should be registered, social workers or healthcare professional

Part Time Work Details

20 hours per week

What You'll Study

1 MA in Leading & Developing Services

Once you've completed the above stages you study the following units (however, they may be undertaken earlier if required):

  • Preparing for your Service Improvement Project (PSIP): In this unit, you will learn about an appropriate, systematic, and justified service improvement methodology, undertake a short literature review, and design an original, intellectually challenging, and in-depth SIP action plan for your professional context.

  • Service Improvement Project (SIP): You'll show your autonomous and independent ability in a complex professional context to expand or redefine existing knowledge or develop new approaches to service improvement and then evaluate your SIP's impact. Throughout the unit, you'll be supported by a university tutor via phone calls, emails, and face-to-face meetings. In addition, your tutor will direct you toward helpful resources. This may include electronic resources, workshops, seminars, and master classes.

In this course, you will usually be taught by a range of staff with relevant expertise and knowledge appropriate to the unit's content. This will include senior academic staff and qualified professional practitioners. 

2 Postgraduate Certificate Leading and Developing Services

Choose two 20-credit option units and the core unit 'Leading for Change:

Core unit: 

Leading for Change: The unit aims to address the needs of new managers/leaders in health and social care who are working in a culture of constant change and service development. The unit aims to provide an opportunity to critically consider their role in leading themselves and others in a changing environment. The focus is on how they can contribute to developing and maintaining an influential learning culture within their organization. 

Option units:

Evidencing Professional Learning (EPL) 1,2 & 3 (up to 3 times, 20 credits each): Learn to evaluate yourself as a lifelong learner and to apply learning outcomes in the complex and unpredictable professional context. You can take this unit up to three times on the course. All parts can be taken as work-based CPD units and combine what you've previously learned before taking our Master's level program.

(Up to 40 credits from a social work undergraduate specialist program may be used to recognize the Experiential Learning (RPEL) process against the EPL 1, 2, and 3 units.)

Self-leadership: This unit will enable you to increase your self-leadership capability and capacity to better manage yourself and others under the multiple pressures of the work environment. The development focus is upon the quality of the leader's thinking, creativity, and deeper self-awareness and ultimately developing advanced level professional leadership impact. Personal resilience and better relating within complex and critical situations are fundamental goals of this leadership unit.

Strategic Leadership: The unit aims to address the needs of managers/leaders in health and social care who are working in a culture of constant change and service development. The team aims to provide an opportunity for them to understand how health and social care are organized, led, and managed. Strategy is considered in respect of how it might be formulated and implemented locally but also to evaluate both national and local systems. A fundamental principle here is being strategic within the organization and in collaboration/integration with others.

Leading Integrated Services: The unit aims to explore leadership in integrated care and service provision. It will focus on developing and sustaining new approaches to collaborative working, developing new roles, and seamless person-centered provision through effective whole-system leadership. In addition, an integrated care and leadership theory exploration supports the student to reflect upon their capability and develop a plan for leading integrated service provision.

Professional Reasoning and Judgement in Health and Social Care: This unit aims at health and social care professionals undertaking advanced practice roles who desire to articulate and develop professional thinking, reasoning, and judgment. The team helps you develop expertise in critical thinking and informs your judgment and decision-making processes. In addition, it helps create a more holistic understanding of the complexity, ambiguity, and uncertainty that characterizes complex professional practice. The teaching and reflective activities explore what critical thinking should achieve in advanced training, patterns of thinking, practical reasoning and judgment making, the influences on thought, raising awareness, and developing understanding and skills. The focus throughout the unit and in the assessed work is on developing sound thinking strategies and processes to help ourselves and others in our work environment.

Practice Observation (Self-managed): A feature of all professional development is to identify and meet learning needs and apply the acquired learning outcomes in practice. This unit aims to demonstrate that the student has met the required standards for training at an appropriate level as identified by their proper professional bodies/standards. Content will consolidate knowledge and learning acquired and focus on evidencing critical integration of that knowledge with advanced practice through direct observation of course and reflective analysis.

Professional Supervision in Health and Social Care: Good supervision is at the heart of effective professional practice. The rapidly changing context of health and social care means it is a complex and demanding activity. Through exploration of theory and research evidence, the student will develop a critical knowledge base of the nature and context of supervision in their current environment. The unit will also encourage students to reflect on and evaluate their practice and role in their professional values and standards.

Improving Personal and Organisational Performance (IPOP): The unit aims to address the needs of new managers/leaders in health and social care who are working in a culture of constant change and service development. It will allow you to reflect critically on your competence in essential leadership skills developed from experience or those typically found in organization-based training programs. You will be encouraged to identify your skills and plan to improve these by setting personal and organizational objectives. Leading and managing complex, ever-changing, and financially challenged organizations requires flexible and adaptive professional leaders. This unit will encourage the student to explore their leadership capability, starting with self, critically reflecting upon their impact and experience, and developing a matched action plan focused on two objectives personal, professional, and organizational-focused improvement outcomes.

3 Postgraduate Diploma in Leading and Developing Services

Choose five 20-credit option units and the core unit 'Leading for Change:

Core unit: 

Leading for Change: The unit aims to address the needs of new managers/leaders in health and social care who are working in a culture of constant change and service development. The unit aims to provide an opportunity to critically consider their role in leading themselves and others in a changing environment. The focus is on how they can contribute to developing and maintaining an influential learning culture within their organization. 

Option units:

Professional Supervision in Health and Social Care: Good supervision is at the heart of effective professional practice. The rapidly changing context of health and social care means it is a complex and demanding activity. Through exploration of theory and research evidence, the student will develop a critical knowledge base of the nature and context of supervision in their current environment. The unit will also encourage students to reflect on and evaluate their practice and role in their professional values and standards.

Improving Personal and Organisational Performance (IPOP):  The unit aims to address the needs of new managers/leaders in health and social care who are working in a culture of constant change and service development. It will allow you to reflect critically on your competence in essential leadership skills developed from experience or those typically found in organization-based training programs. You will be encouraged to identify your skills and plan to improve these by setting personal and organizational objectives. Leading and managing complex, ever-changing, and financially challenged organizations requires flexible and adaptive professional leaders. This unit will encourage the student to explore their leadership capability, starting with self, critically reflecting upon their impact and experience, and developing a matched action plan focused on two objectives personal, professional, and organizational-focused improvement outcomes.

Leading Integrated Services: The unit aims to explore leadership in integrated care and service provision. It will focus on developing and sustaining new approaches to collaborative working, developing new roles, and creating seamless person-centered conditions through effective whole-system leadership. In addition, an integrated care and leadership theory exploration supports the student to reflect upon their capability and develop a plan for leading integrated service provision. 

Evidencing Professional Learning (EPL) 1,2 & 3 (up to 3 times, 20 credits each): Learn to evaluate yourself as a lifelong learner and to apply learning outcomes in the complex and unpredictable professional context. You can take this unit up to three times on the course. All parts can be taken as work-based CPD units and combine what you've previously learned before taking our Master's level program.

(Up to 40 credits from a social work undergraduate specialist program may be used to recognize the Experiential Learning (RPEL) process against the EPL 1, 2, and 3 units.)

Self-leadership: This unit will enable you to increase your self-leadership capability and capacity to better manage yourself and others under the multiple pressures of the work environment. The development focus is upon the quality of the leader's thinking, creativity, and deeper self-awareness and ultimately developing advanced level professional leadership impact. Personal resilience and better relating within complex and critical situations are fundamental goals of this leadership unit.

Strategic Leadership: The unit aims to address the needs of managers/leaders in health and social care who are working in a culture of constant change and service development. The team aims to provide an opportunity for them to understand how health and social care are organized, led, and managed. Strategy is considered in respect of how it might be formulated and implemented locally but also to evaluate both national and local systems. A fundamental principle here is being strategic within the organization and in collaboration/integration with others.

Pracfundamentale Observation (Self-managed): A feature of all professional development is to identify and meet learning needs and apply the acquired learning outcomes in practice. This unit aims to demonstrate that the student has met the required standards for training at an appropriate level as identified by their proper professional bodies/standards. Content will consolidate knowledge and learning acquired and focus on evidencing critical integration of that knowledge with advanced practice through direct observation of course and reflective analysis.

Professional Reasoning and Judgement in Health and Social Care: This unit aims at health and social care professionals undertaking advanced practice roles who desire to articulate and develop professional thinking, reasoning, and judgment. The team helps you develop expertise in critical thinking and informs your judgment and decision-making processes. In addition, it helps create a more holistic understanding of the complexity, ambiguity, and uncertainty that characterizes complex professional practice. The teaching and reflective activities explore what critical thinking should achieve in advanced training, patterns of thinking, practical reasoning and judgment making, the influences on thought, raising awareness, and developing understanding and skills. The focus throughout the unit and in the assessed work is on developing sound thinking strategies and processes to help ourselves and others in our work environment.

Language Requirement

  • IELTS5.5
  • TOEFL59
  • PTE50
  • Duolingo69

IELTS (academic) 6.5 overall with a minimum of 5.5 in each component or equivalent.

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