Diploma in Information Technology Technical Support (Level 5)

This diploma program is designed to provide students with the knowledge and skills required to support and maintain computer systems, software, and networks. Students will learn how to troubleshoot technical problems, install and configure hardware and software, and provide technical assistance to users. The program also covers network security, database management, and IT project management. Graduates of this program will be prepared for entry-level positions in the field or to pursue further education in related areas.

Additional Information

Students will have access to state-of-the-art laboratories and equipment, as well as opportunities to gain practical experience through internships and industry partnerships. The program is delivered by experienced instructors with extensive industry experience.

Discover Why Western Institute of Technology is the Right Choice for Your Technical Education

Western Institute of Technology is a leading provider of technical education in the region, with a strong reputation for producing highly skilled and knowledgeable graduates. The university's state-of-the-art facilities and dedicated faculty provide students with an excellent learning environment. Additionally, the program's focus on practical experience and industry partnerships ensures that graduates are well-prepared to enter the workforce.

Obtain a current Annual Practicing Certificate to work as a registered nurse in New Attain a broad understanding of the core concepts and practical skills in Information Technology, with a technical support focus which will equip you for employment in roles such as computer technician, service desk or technical support, or prepare you for further study.

Gain an awareness of the IT environment, appreciate the needs of users, be able to provide IT technical support, and operate within the applicable professional standards and practice as part of a team or independently with a broad level of supervision.

You will learn how to:

• select, install and configure IT hardware and systems software to meet organisational requirements.

• apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.

• apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.

• apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.

• identify common issues related to IT security and apply a range of solutions.Zealand. This intensive programme comprises three weeks of theory and includes study in ethics, regulations in New Zealand, quality assurance, cultural safety and preparation for clinical practice and a practical clinical component which runs for six weeks.

This programme includes 3 weeks of theory and 6 weeks of clinical practice including assessments. Applications are accepted subject to the availability of suitable clinical placement.

• New Zealand Certificate in Information Technology Essentials (Level 4); or

• Equivalent knowledge, life skills, work experience or study