Diploma in IT: Technical Support

Course Overview

This programme prepares you to work in a range of entry-level support roles in an organisation, which may include employment in roles such as computer technician, service desk or technical support, or provide a pathway to further IT-related study.

Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team or independently with a broad level of supervision.

General Eligibility

Domestic Student Entry Requirements:

• Completed application form

• Minimum Age: Students must turn 17 within their first year of study at Whitecliffe

• 42 credits at NCEA Level 3 including:

  • 14 credits in Digital Technologies or Computing AND

  • 10 credits in Maths AND

  • 10 credits in English at NCEA Level 2 or above

• If you do not have the above, you must have one of the following:

  • 50% pass in online assessment

  • Certificate in IT Essentials

  • Certificate in Information Technology

  • Other appropriate NCEA Level 3 or higher qualification or experience as determined by academic staff

International Student Entry Requirements:

• Completed application form

• Passport copy

• Academic and work experience documentation - e.g. academic transcripts, employer referrals etc.

• Minimum Age: Students must turn 18 within their first year of study at Whitecliffe

• IELTS Academic overall score of 5.5 with no band less than 5.0 or equivalent

• Statement of purpose

• NCEA Level 3 Certificate in Computing, or equivalent knowledge, skills, or experience. If you do not have a Level 3 Certificate in Computing or equivalent, you can take our skills and knowledge assessment

Part Time Work Details

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Language Requirement

• IELTS Academic overall score of 5.5 with no band less than 5.0 or equivalent