Diploma in IT: Technical Support

The Diploma in IT: Technical Support at Whitecliffe College of Arts & Design is designed to provide students with the skills and knowledge necessary to support computer systems, networks, and software. Students will learn how to troubleshoot and resolve technical issues, as well as how to communicate effectively with users. This course will prepare students for a career in IT technical support or related fields.

Additional Information

This course is ideal for individuals who are interested in pursuing a career in IT technical support, but do not have a background in computer science or engineering. The program covers the basics of computer systems, networks, and software, as well as more advanced topics such as security and troubleshooting. Graduates of this program will be well-prepared to enter the workforce or continue their education in related fields.

Small Class Sizes and Personalized Attention Make Whitecliffe College of Arts & Design an Excellent Choice for IT Technical Support Training.

Whitecliffe College of Arts & Design is an excellent choice for individuals looking to pursue a career in IT technical support. The college has a strong reputation for providing high-quality education and producing well-rounded graduates. Additionally, the college's small class sizes allow for personalized attention and instruction, which can be especially valuable for students who are new to the field of IT.

This programme prepares you to work in a range of entry-level support roles in an organisation, which may include employment in roles such as computer technician, service desk or technical support, or provide a pathway to further IT-related study.

Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team or independently with a broad level of supervision.

Domestic Student Entry Requirements:

• Completed application form

• Minimum Age: Students must turn 17 within their first year of study at Whitecliffe

• 42 credits at NCEA Level 3 including:

  • 14 credits in Digital Technologies or Computing AND

  • 10 credits in Maths AND

  • 10 credits in English at NCEA Level 2 or above

• If you do not have the above, you must have one of the following:

  • 50% pass in online assessment

  • Certificate in IT Essentials

  • Certificate in Information Technology

  • Other appropriate NCEA Level 3 or higher qualification or experience as determined by academic staff

International Student Entry Requirements:

• Completed application form

• Passport copy

• Academic and work experience documentation - e.g. academic transcripts, employer referrals etc.

• Minimum Age: Students must turn 18 within their first year of study at Whitecliffe

• IELTS Academic overall score of 5.5 with no band less than 5.0 or equivalent

• Statement of purpose

• NCEA Level 3 Certificate in Computing, or equivalent knowledge, skills, or experience. If you do not have a Level 3 Certificate in Computing or equivalent, you can take our skills and knowledge assessment